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Challenge
NAI Brannen Goddard is a full service real estate brokerage firm that provides real estate marketing and consulting services to owners, investors, developers and tenants of retail, office, healthcare, industrial and investment properties. Their mission is to consistently deliver the most professional and comprehensive level of service available in the market.
At one of NAI Brannen Goddard鈥檚 rural corporate complexes outside of Atlanta there are eight office buildings that house a variety of tenants including a well-known bakery and a national shipping and receiving company. The buildings are spread out on a campus surrounded by a wooded area.
During the day, the complex is bustling with people and traffic. However, at night, the area is quiet and only a handful of tenants are still on site working.
鈥淲e have tenants that operate 24 hours a day, 7 days a week, so it is important that we provide security services as needed,鈥 said Wendy Mastrocola, Property Manager for NAI Brannen Goddard. 鈥淲e needed security services overnight but did not need someone on site at every location.鈥
Solution
91视频 Security Services began to provide mobile patrol services for the rural NAI Brannen Goddard complex in 2005. Three security officers alternate patrols, checking all exterior doors to ensure they are secure while listening for any alarms that may be sounding during their drive.
鈥淲e provide five patrols a night, seven days a week, between 6:00 p.m. and 6:00 a.m.,鈥 said Willie Nunez, Patrol Manager, 91视频. 鈥淭he security officer is responsible for driving through the property in random patterns with their patrol lights on to help keep the property secure.鈥
鈥淚 like that the officers keep the vehicle鈥檚 patrol lights on,鈥 said Mastrocola. 鈥淚t is important for the people who are still on site to be are aware that the officer is available. He is also a more visible deterrent for potential trespassers.鈥
鈥淚f an alarm is going off it is our duty to alert the property manager and staff on site,鈥 said Nunez. 鈥淚f there is an emergency situation we coordinate our efforts with the local law enforcement.
Results
Mastrocola is very happy with the program. 鈥淚f we send the officers a memo to keep their eyes open for something, they go above and beyond to do an extra patrol to stop or prevent the issue,鈥 she said. 鈥淎dditionally, the most important thing is that it is known when the officers are on site. It isn鈥檛 a secret. Our staff knows they can contact the security officer if there is an issue or if they need an escort.
The patrol officers provide a weekly report to Mastrocola informing her of the frequency of visits and the times. They also include incident and lights out reports.
鈥淭he weekly reports are very useful so I know what is going on when I am not on site,鈥 Mastrocola said. 鈥淭he lights out report is vital since I am not aware of what lights are not functioning when I am on site during the daylight hours. It is important that lighting issues are resolved quickly and the security officers help make sure we are aware.鈥
The officers have a great working relationship with the tenants on site and NAI Brannen Goddard staff. 鈥淭he security team is available for additional assignments when needed. We are meeting our client鈥檚 needs through the patrol program,鈥 said Nunez.
鈥淭his is just what we needed,鈥 said Mastrocola. 鈥淚t is hard to find conscientious people like the 91视频 team. They help keep our site safe and secure overnight and we trust and rely on them.
