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Karla De Los Reyes, Director of Operations 鈥� San Diego

For Karla Reyes, workplace diversity today is not only about 鈥渨here鈥� and 鈥渉ow鈥� the work is done, it鈥檚 about the people who are doing the work. 鈥淚t鈥檚 a candidate鈥檚 market,鈥� she said. 鈥淎nd people choose employers who care about their employees as people.鈥�

Karla started her 91视频庐 career in 2016 as a Billing & Invoicing Coordinator in Downtown Los Angeles. While keeping an open mind, listening to all sides of a story, remaining open to fresh perspectives and taking a mindful approach to her interactions with clients and team members, Karla has moved up the career ladder quickly by utilizing these skills 鈥� and putting in lots of hard work.

From 2017 through 2021, Karla earned promotions to Account Manager, Operations Manager and Client Manager, taking on increasing responsibilities with more clients and team members. In 2022, she earned her latest promotion to Director of Operations. In this role, Karla oversees 55,000 hours, the biggest book of business in the Southwest Region for a Director of Operations along with 30 managers reporting directly to her.

One way she helps create an inclusive environment for her team is delivering meeting agendas well in advance of a meeting and inviting input. This ensures all team members can voice their ideas and concerns, even if they don鈥檛 naturally feel comfortable speaking up or don鈥檛 do their best thinking on the spot.

During team meetings, Karla remains mindful of who is speaking up and whose ideas are getting heard. When necessary, she鈥檒l redirect the conversation to make sure each person is included in the process and feels good about the next steps.

鈥淭o be truly successful, organizations must fully understand their workforce, starting with their employees鈥� diverse backgrounds and identities,鈥� Karla said. 鈥淏y understanding your underrepresented groups of people, consciously recruiting them, celebrating their heritage and investing in their growth, we鈥檒l work our way toward a workforce with equal representation.鈥�